TERMS AND CONDITIONS - PIRANHA TATTOO STUDIOS
1. Ownership of the online store PIRANHA TATTOO STUDIOS® www.piranhatattoostudios.com
Piranha Supplies S.A (hereinafter “PIRANHA”) headquartered at Quinta da Saudade, Lote 228 - Loja 6, 3500-632 Viseu, Portugal, with NIPC nº PT 508 876 060, registered at the Commercial Registry of Viseu, is the legitimate owner of the official website of the PIRANHA TATTOO STUDIOS® brand and whose domain can be found at http://www.piranhatattoostudios.com.
2. Contacts and Customer Support
For additional information, you can contact PIRANHA TATTOO STUDIOS® (PIRANHA SUPPLIES, SA) via email [email protected] If you prefer, you can do it by phone, from Monday to Saturday, from 10 am to 1 pm, and from 2:30 pm to 7:30 pm, through the number +351 232 440 024 or at the address, Quinta da Saudade, Lote 228 - Loja 6, 3500-632 Viseu, Portugal.
3. Purpose and scope
3.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store of PIRANHA TATTOO STUDIOS®, between the "Consumer", hereinafter referred to as "Customer", as a buyer, and PIRANHA as a seller, and apply to all visitors to the website www.piranhatattoostudios.com, as well as any commercial transactions carried out through this online store.
3.2. Navigation on the website, as well as the purchase of any product at www.piranhatattoostudios.com, implies acceptance of the present general conditions of use and contracting.
3.3. PIRANHA sells all the products of the PIRANHA TATTOO STUDIOS® brand and other brands that it represents, and will be the entity responsible for selling on the website www.piranhatattoostudios.com the articles of these brands.
3.4. PIRANHA reserves the right, with the exception of the acquired rights regarding the contracts already executed and in execution, to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services. Any changes that occur will always be published on the website www.piranhatattoostudios.com.
3.5. The Client must provide PIRANHA, as a seller, with an email or postal address, or the data relating to another form of contact, that are correct and complete and accepts that PIRANHA can contact him using these data if deemed appropriate.
4. Information about the contents of the PIRANHA TATTOO STUDIOS® online store
4.1.The reproduction, transfer, distribution or storage of the contents of the PIRANHA TATTOO STUDIOS® online store, without prior written authorization, is prohibited for any purpose other than strictly adequate use.
4.2. It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from PIRANHA. Likewise, the use of the www.piranhatattoostudios.com domain for abusive purposes, will be subject to recourse to the competent legal means by PIRANHA.
4.3. In the event of finding, on other sites, links that allow you to access www.piranhatattoostudios.com or references to the PIRANHA TATTOO STUDIOS® online store, we inform you that PIRANHA has no responsibility for the links or pages, nor for the contents registered therein.
4.4. We are strongly committed to ensure that the information presented at www.piranhatattoostudios.com is free from typographical errors and whenever these occur, we will proceed with the respective correction as soon as possible.
4.5. All contractual information is written in Portuguese and in English, as well as information on articles, communications by e-mail and formalization of the sale, except for expressions very specific to the business universe.
5. Commercial Policy
5.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
5.2. The photographs presented on the website are purely illustrative, so we recommend that you take a long time to consult the product details for better information about the respective characteristics of the items you intend to purchase.
5.3. Without prejudice to the acquired rights regarding the contracts already concluded and in execution, the prices and specifications of the products are subject to change without prior notice.. Despite the extreme attention of PIRANHA to keep all the information up to date, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price is higher, we will inform the Customer by email and await his decision to accept the new proposal or cancel the order.
5.4. The product catalog of the online store PIRANHA TATTOO STUDIOS® is independent from other online stores, both in terms of price and in terms of the products presented, as well as quantities in stock. All promotional campaigns have limited stock and are exclusive to the online store PIRANHA TATTOO STUDIOS®.
5.5. The validation of the purchase or order request assumes that the Customer is aware of and accepts the General Terms and Conditions of Sale of the website www.piranhatattoostudios.com.
5.6. All data recorded by PIRANHA constitute proof of the set of transactions carried out between PIRANHA and the Client, and it is PIRANHA's responsibility to file the electronic document in which the contract is formalized.
6. Obligations of Customers and Users
6.1. Any visitor to the website www.piranhatattoostudios.com undertakes to comply with and respect the present general conditions, namely observing the following obligations:
6.1.1. It is forbidden to introduce, store or disseminate through the PIRANHA TATTOO STUDIOS® website defamatory, obscene, insulting, xenophobic and / or any other content that violate the general principles of law and public order;
6.1.2. Save, and do not disclose, your password in order to prevent third parties from accessing your account and personal data;
6.1.3. Do not use false identities;
6.1.4. Grant your personal data and correct addresses so that PIRANHA can properly process orders;
6.2. The Client is solely responsible for the veracity of the personal data communicated to PIRANHA and undertakes to immediately insert and inform any changes through his Registration Account at www.piranhatattoostudios.com.
6.3. PIRANHA disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the Customer.
7. Ordering online
7.1. To place an order on www.piranhatattoostudios.com the “User” must have a valid and frequently used email account and register as a PIRANHA TATTOO STUDIOS® Client by carefully filling in the form available online with his data personal details (please pay attention when filling in the address).
7.2. Placing an order on www.piranhatattoostudios.com is very easy: Browse through the pages of the PIRANHA online store and find the products you want to purchase; Add the chosen products to the Shopping Cart using the "Add" button; Then review your order; Continue with the purchase process, filling in your details; Choose the carrier; Choose your payment method; Confirm the order until the end; Finally, you will receive an order confirmation via email; At the end of the purchase process, your order is confirmed and you only have to wait for the days foreseen for sending the pieces.
7.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction unless technical problems arise. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
7.4. In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, PIRANHA reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation of the same.
8. Product availability and order confirmation / cancellation
8.1. PIRANHA only processes an order placed by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.
8.2. Except for normal exceptions (out of stock, failure of the customer to comply with sales conditions, or anomaly not attributable to PIRANHA TATTOO STUDIOS®), orders are delivered under the terms set out in paragraph 17.1). The estimated delivery time may vary depending on the carrier you choose and the destination of your order.
8.3. PIRANHA only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
8.4- All products / articles found on the website are available for ordering, unless if they are out of stock. However, the products available on the website have a limited stock so they can be unavailable at any time and without notice.
8.5. The satisfaction of all orders placed on the website is subject to product availability. PIRANHA tries to ensure that all items offered for sale on the website are in stock. However, PIRANHA reserves the right not to accept any orders or to cancel orders already confirmed for products of which they no longer have stock. In case of unavailability that any product / article ordered, and after contacting the supplier inquiring about the possibility of replacing the missing item, PIRANHA will contact the customer in case the delivery time or the price of the product / article changes, and the order will only proceed after the consent is given by the Customer.
Em caso de indisponibilidade que qualquer produto /artigo encomendado, e após ser contatado o fornecedor averiguando sobre a possibilidade de reposição do artigo em falta, a PIRANHA contactará o cliente caso o prazo de entrega ou o preço do produto/artigo se altere, sendo que a encomenda só prosseguirá após consentimento dado pelo Cliente.
In case of absolute unavailability of stock of the ordered product, PIRANHA will be able to propose to the customer the supply of another product / article, of equivalent quality and price, if any. In this case too, the order will only continue after confirmation by the Customer.
In case of absolute unavailability of stock of the product / article ordered, it is not feasible to replace it with an equivalent product / article (either because PIRANHA does not have it available, or because the Client did not give consent to change the order initially made, PIRANHA proceed with the reimbursement of the amounts paid by the Client, in accordance with point 9.3.
9. Order confirmation or cancellation
9.1. PIRANHA may not validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the referred cases, PIRANHA will inform the Customer via email that the sales contract has not been concluded and that PIRANHA has not proceeded with the sale, specifying the reasons for why that’s the case.
9.2. If the products ordered at www.piranhatattoostudios.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when PIRANHA receives your order, PIRANHA will inform the Customer about the unavailability of within a maximum period of 15 days after confirmation of the order or order.
9.3. In case of absolute unavailability of stock of the product / article ordered, it is not feasible to replace it with an equivalent product / article (either because PIRANHA does not have it available, or because the Client did not give consent to change the order initially made) PIRANHA proceeds with the refund of the amount paid by the Client, within a maximum period of 14 (fourteen) days after notification of the cancellation.
9.4. PIRANHA reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by PIRANHA, namely in the following situations:
a) The information on the invoice is not correct or verifiable;
b) The order is signalled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;
c) When it is not possible to deliver the order to the address provided by the “Client”;
d) If it considers that the “Client” did not have the capacity to perform that act;
e) If it appears that there was an error in the presentation of the price of the product (s);
f) If the order is assumed to come from a reseller.
10. Payment Conditions and Security Guarantees
10.1 The available forms of payment will be presented at www.piranhatattoostudios.com. We do not accept any payment method other than those mentioned.
10.2. You can pay for your products using the following payment methods. Through Paypal's payment system, and using MBWay. You can also pay for your order through MULTIBANCO, and the PIRANHA TATTOO STUDIOS® website will provide the necessary instructions for this method of payment.
10.3. For payments using a credit or debit card, all details (such as the card number, expiration date or security code) will be sent via the encrypted protocol to the company that provides the remote electronic payment services, Paypal, without that third parties may have access to the information transmitted. This information will not be used by PIRANHA TATTOO STUDIOS® (“PIRANHA”), except to carry out the necessary operations for chargeback (refund), in the case of return in accordance with the exercise of the right of return, or for reporting to the police of cases of fraud.
10.4. If the Client chooses to pay by MULTIBANCO, PIRANHA will only start processing the order after receiving and confirming the payment.
10.5. Failure to pay the order within 2 days following the date on which it was placed implies automatic cancellation of the order.
10.6. We urge you not to attempt to pay by any other means not specified on www.piranhatattoostudios.com. If you do, PIRANHA cannot be held responsible for the loss of payment, or any other damages that may result from it.
11. Security of the PIRANHA online store and all transactions
11.1. The PIRANHA online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the “Client” does not take the necessary precautions and does not assume the appropriate responsible conduct.
11.3. PIRANHA cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications. or virus transmissions.
12. Ownership of products sold
12.1. PIRANHA owns the company's products until it has received full payment for all of these products.
13.1. The prices of products displayed on the website www.piranhatattoostudios.com already include Value Added Tax (VAT) according to the legal rate.
13.2. The total price specified in the “checkout” menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use.
13.2. Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered.
13.3. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
14. Quality and Guarantee
14.1. PIRANHA will only sell very high quality articles at www.piranhatattoostudios.com and will never sell second-hand products, defective or of inferior quality to the standards in the market. Iif this happens we will activate the guarantee given by the represented brands, being the responsibility of them to assume the inherent costs.
14.2. The products offered for sale at www.piranhatattoostudios.com may not correspond exactly to the actual item with regard to the displayed image and colors, especially due to the internet browser and monitor used.
15. Shipping of Products and Deliveries
15.1. Products ordered from the PIRANHA online store will be shipped and delivered on weekdays, from Monday to Friday.
15.2. We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by the "Customer", and that the address is located in a house or an office located in one of the countries mentioned in the list of countries available to choose from in the Checkout procedure.
15.3. A delivery is considered effected or a product is considered delivered with the signature of the delivery receipt at the agreed address.
16. Cost of Shipping Costs and Delivery Times
16.1. Shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, PIRANHA reserves the right to split delivery of the order, for example, if part of the order is delayed or unavailable. In case we proceed with the division of the order, the customer will be notified, by email, of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.
16.2. Deliveries are scheduled for mainland Portugal, Madeira, Azores Archipelago, and Spain. For shipments to other countries the prices are on request.
16.3. At the time of delivery, the "Customer" must inspect the packaging and the products shipped in order to evaluate any damage. If it finds that the products are damaged, the customer must not accept the delivery of the order, which must be returned immediately through the "Return" mechanism provided for at www.piranhatattoostudios.com. PIRANHA will reimburse the amounts paid for the order and shipping, if applicable, after receiving it and completing the return process, with a period of 14 days for that purpose.
17. Delivery times for orders
17.1. After your order is registered, the respective payment is confirmed and all the parts of your order are available, PIRANHA commits itself to proceed with the shipment observing the following delivery times: In mainland Portugal and mainland Spain, within a maximum period of 3 working days. In the Archipelago of Madeira and the Azores, between 5 and 10 working days, in the European Union (except mainland Portugal and mainland Spain), approximately 8 working days. In all countries outside the European Union, we will deliver the order within an indicative period of 10 working days.
17.2. PIRANHA will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that has as a result of a major force event, that is, an event, act or omission, beyond its reasonable control.
18. Exchanges and Returns of Products
18.1. If you decide to return the purchased products, PIRANHA has the right not to accept the return of products if the returned parts have been violated in any way.
18.2. PIRANHA only allows exchanges of articles for products of the same brand as the exchanged article, which is to say that an article of the PIRANHA TATTOO STUDIOS® brand can only be returned for an article of that Brand.
18.3. In returns and exchanges, shipping costs will be borne by the customer (except for quality reasons).
18.4. The exchange or return of customer orders must be carried out by placing the items you intend to return in the original packaging, and without any trace of use, enclosing the order invoice.
18.5. After receiving all or part of the ordered products, as the case may be, and after validating the fulfillment of the described return conditions, PIRANHA has 14 days to refund the amount paid. In case the return is confirmed, the amount will be returned to you through the same payment method. Refunds are only made to the account / card that made the purchase. In case of a simple exchange of article, color or size, then, after checking the availability of this product, it is sent to the address you indicate in the exchange process.
19. Order Cancellation
19.1 Before shipping, the Customer can cancel the order of products. The Customer must check the status of the order and can then request the cancellation of the order if it has not yet been shipped.
19.2. If the order cancellation is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer.
19.3. If the cancellation request is not possible because the order has already been shipped, the products will be sent to the Customer, who, in case he maintains his intention to cancel the order, must refuse to receive them by activating the return mechanisms in the PIRANHA online store.
19.4. Upon confirmation of the return and receipt of the order at the headquarters of PIRANHA, the chargeback will be processed (refund).
19.5. The refund amount will take into account the moment when the order was canceled, and if it was sent and refused by the Client, the shipping costs will be deducted from the amount to be credited.
20. Conditions applicable to Promotional Codes (discounts)
20.1. When used according to the established rules, a promotion code enables the user to take advantage of a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code / campaign, promotional.
20.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
20.3. The use of a promotional code is conditioned to only one use per product and per order (unless expressly stated otherwise). Promotional codes cannot be combined with any other promotions or special offers.
20.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
20.5. Without prejudice to any other rights, PIRANHA reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the aforementioned assumptions.
21. Validity of promotions or commercial campaigns
21.1. Promotional offers or commercial campaigns published on the website www.piranhatattoostudios.com are only valid for the moment they are displayed on the website and in accordance with the conditions established, unless information to the contrary is communicated on the website.
21.2. In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange.
22.1. PIRANHA will only be responsible for the damages suffered by the Client in the event that such damages result from violations attributable to PIRANHA's contractual obligations towards the Client, or in the event that the liability results from the applicable legal law.
22.2. If the Client has suffered damage related to the activity of the website, PIRANHA's liability will be limited to: damage to PIRANHA TATTOO STUDIOS® products, reasonable and verifiable costs incurred by the Client due to PIRANHA's violation of these General Conditions and Terms of sales.
22.3. PIRANHA cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. PIRANHA cannot be held responsible for the damages suffered by the Client as a result of improper use of our products.
22.4. PIRANHA is not responsible for damages resulting from incorrect information on the website.
22.5. All products sold by PIRANHA are in compliance with Portuguese and Community legislation.
22.6. PIRANHA declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.
23. Intellectual and Industrial Property
23.1. All works, illustrations, and images reproduced or represented on the website www.piranhatattoostudios.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.
23.2. Accordingly and under the terms of the Intellectual Property Code, the use of information is only authorised for professional purposes, subject to contrary provisions including more restrictive provisions contained in that code.
23.3. Any reproduction or total or partial representation of the www.piranhatattoostudios.com website, in whole or in part, of the elements included in it is strictly prohibited.
23.4. The corporate names, brands and distinctive signs reproduced on the website www.piranhatattoostudios.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the PIRANHA TATTOO STUDIOS® trademark holder.
23.5. If the Client intends to use information or materials from the website, he needs to obtain a prior written authorization and granted by PIRANHA.
24. Applicable law
24.1. These General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of the www.piranhatattoostudios.com website or any purchase therein must be governed by Portuguese law.
24.2. In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, PIRANHA and the Client undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum period of 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.
24.3 In the absence of an friendly solution, under the terms of the previous number, and in case of non-compliance with the present General Conditions and Terms of Sale, both PARTIES establish the competent Civil Court of Viseu, with express waiver of any other.
25. Alteration of the General Sales Terms and Conditions of the PIRANHA TATTOO STUDIOS® online store
PIRANHA has the right to change these General Conditions and Terms of Sale at any time. The Customer is subject to the principles and terms in force at the date of his order, unless the law or competent authority imposes any changes to them.